jitabet win Privacy Policy
This document explains in detail — how jitabet win collects your personal information, what purposes it is used for, and what measures are taken to protect your privacy.
Welcome to the jitabet win platform. When you register on this site, place bets, or get in touch with us, certain information reaches us. This privacy policy gives a complete picture of that information — what is collected, why it is collected, how long it is kept, and what rights you have.
This policy should be read alongside jitabet win's Terms and Conditions. Together, both documents form the legal basis of the relationship between you and us. Continuing to use the site means you have accepted the terms of this policy.
What Information We Collect
jitabet win collects information in several ways. The categories are listed below:
| Type of Information | Examples |
|---|---|
| Identity Information | Full name, date of birth, national ID number |
| Contact Information | Mobile number, email address |
| Financial Information | bKash, Nagad, Rocket or Upay account numbers, transaction history |
| Account Information | Username, password (encrypted), betting history |
| Technical Information | IP address, browser type, device information, cookies |
| Behavioural Information | Time spent on the site, pages viewed, search patterns |
Beyond what you voluntarily provide, our system also automatically collects certain technical information — such as the time and location of login and the type of device used. This is necessary to ensure security and prevent fraud.
Purpose of Data Collection
jitabet win uses your information for the following purposes:
- To create, verify, and manage your account
- To process deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
- To provide bonuses, promotions, and VIP benefits
- To verify age and prevent access by those under 21
- To detect suspicious transactions and fraud
- To provide customer support — via live chat and email
- To improve site performance and enhance user experience
- To fulfil legal obligations and resolve disputes
- To ensure compliance with responsible gaming policies
Your information is never sold to third parties for marketing or any other commercial purpose.
Data Processing and Storage
Sharing Information with Third Parties
jitabet win may share your information with third parties in the following limited circumstances:
- Payment Providers: bKash, Nagad, Rocket, and Upay — only the financial information essential to completing a transaction is shared with these providers.
- Technology Service Providers: Information may be shared under contract with trusted providers for server hosting, data analysis, and security monitoring.
- Law Enforcement Agencies: Information may be provided to authorities as required by legal order or obligation.
- Fraud Prevention: Information may be shared with the relevant authorities to prevent money laundering or other criminal activity.
Outside of these cases, your personal information is not transferred to any third party.
Data Retention Period
jitabet win does not store your information longer than necessary. The general policy is as follows:
- Account Information: Retained for the duration the account is active and for a minimum of 5 years after closure — to meet legal obligations.
- Transaction Records: A minimum of 5 years, in accordance with financial regulations.
- Communication Records: Customer service conversations are generally retained for up to 2 years.
- Cookies and Log Data: Technical logs are kept for a maximum of 12 months.
Once the retention period ends, data is securely deleted or anonymised.
Data Security Measures
jitabet win takes multiple technical and organisational measures to keep your information secure:
- SSL Encryption: All data exchanged between the site and server is encrypted using SSL technology.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Access Controls: Only authorised staff can access the information they need.
- Regular Security Monitoring: Server and network security is reviewed on a regular basis.
- Two-Factor Verification (OTP): OTP verification is used for important transactions and logins.
Even so, complete security cannot be guaranteed for data transmitted over the internet. It is your responsibility to keep your password confidential and to notify our support team immediately if you notice any suspicious activity.
Your Rights and Other Matters
Cookies Policy
jitabet win uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality.
- Essential Cookies: To maintain login status, manage sessions, and ensure security. These cannot be turned off.
- Performance Cookies: To analyse site usage patterns and improve the service.
- Preference Cookies: To remember your language, page layout, and other preferences.
Most browsers allow you to control cookies. However, disabling essential cookies may cause some parts of the site to not work properly.
Your Rights Over Your Personal Information
Every registered user on jitabet win has the following rights over their own information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though full deletion may not be possible where legal obligations exist.
- Right to Restrict Processing: In some cases you may request that we limit how your information is used.
- Right to Data Portability: You may request your information in a structured format.
To exercise any of these rights, contact us via 24/7 live chat or email in Bengali or English. The support team will respond within a maximum of 30 working days.
Protection of Minors
jitabet win strictly prohibits use by anyone under the age of 21. Age is verified at the time of registration, and if any account is suspected to belong to a minor, that account is suspended immediately.
We never knowingly collect information from anyone under 21. If we are informed that a minor has provided information, we will delete that information as quickly as possible.
To learn more about playing responsibly, read our Responsible Gaming Guidelines — which discuss in detail how to keep yourself and your family safe.
Changes to the Policy
jitabet win reserves the right to update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, a notice may be sent to your registered email or mobile number.
Continuing to use the site after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact and Support
Contact the Data Protection Officer
If you have any questions or complaints about this privacy policy, please contact the jitabet win customer support team:
- Live Chat: Click the live chat button at the bottom right of the site — available 24/7
- Email: [email protected]
- Language: Support is available in both Bengali and English
To learn more about us, visit our About Us page. For quick answers to common questions, check the FAQ section, which contains answers to common questions about accounts, payments, and privacy.
Applicable Law and Jurisdiction
This privacy policy is governed by the applicable laws of the entity operating jitabet win. Any disputes relating to this policy will be resolved before the relevant authority.
If any part of this privacy policy is found to be invalid or unenforceable, the remaining parts will remain fully in effect. This policy carries equal legal weight in both English and Bengali; in the event of any ambiguity in translation, the Bengali version will take precedence.